Privacy policy

Who we are

Shelby Skips is run by Bentley Express Pty Ltd (ABN 26 647 211 710). This policy explains what personal information we collect and what we do with it. We handle it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

For any privacy question or request, email help@shelbyskips.au or call 0477 504 502

What we collect

• Your booking. Your name, email, phone number, delivery address, the bin and dates you choose, and any notes you give us for the drop-off.
• Your payment. Online card payments are processed by Stripe through our booking system. We never see or keep your full card number. If you pay by cash or bank transfer, we keep a record of the payment.
• Calls, texts and emails. What you tell us when you get in touch, so we can answer you and book your bin.
• Photos of your job. Our booking terms explain that we sometimes photograph the bin and what is in it while it is on site, and may use those photos on our website and social media. We will not show house numbers, number plates or people without asking you first. Tell us before delivery if you would rather we did not take photos.
• How you use this website. Pages viewed, clicks, taps on our phone number, the device and browser you use, your rough location and your IP address. This is collected by cookies and similar tools, explained below.

Why we collect it

To take and deliver your booking, collect payment, contact you about your hire, keep business and tax records, improve this website and measure our advertising. We do not sell your personal information.

Direct marketing

We do not send marketing emails or texts today. If that changes, we will only do so where the law allows (the Spam Act 2003), every message will have a way to opt out, and you can ask us to stop at any time by emailing help@shelbyskips.au or calling 0477 504 502

Who we share it with

These service providers only keep what they need to do their job:

• Booqable runs our online bookings and holds booking records.
• Stripe processes card payments.
• Webflow hosts this website.
• Google provides Google Analytics, Google Tag Manager and Google Ads.
• Cloudflare hosts a small service of ours that tells Google Analytics when an online booking is paid, so we can see which of our ads and pages lead to bookings. It keeps your booking reference with the analytics ID from your visit for 30 days, keeps the booking reference and amount for up to 90 days, and never keeps your name, email, phone, address or card details.
• Microsoft Clarity shows us how visitors move around the site.
• Microsoft Advertising shows our ads on Bing.
• ClickCease checks clicks on our Google ads for fraud.

Our web developer helps us run our website and booking system, and can see customer booking details as part of that work. They only use them to keep those systems running.

Our accountant or bookkeeper can see customer details held in our accounting system, Xero.

We will also share your information where the law requires it.

Information stored overseas

These providers store and process information outside Australia, most likely in the United States, the European Union (including the Netherlands) and Israel. We take reasonable steps to use providers that protect personal information.

Cookies, analytics and advertising

We use Google Analytics to see how people find and use this site. We have turned on its advertising features, including Google signals, which can link visits across devices for people signed in to a Google account.

We use Google Ads remarketing to show our ads to people who have visited this website. Google and other third-party vendors use cookies to show those ads on other websites, based on your past visits to our site. Google Ads also tells us when someone taps our phone number or books a bin after clicking an ad.

Microsoft Clarity records how visitors scroll, click and move through our pages. It uses cookies, and Microsoft may use this data as set out in the Microsoft privacy statement.

Microsoft Advertising tells us when someone taps our phone number or books a bin after clicking one of our ads on Bing. It uses cookies, and Microsoft may use this data as set out in the Microsoft privacy statement.

ClickCease looks at the IP address and device details of people who reach us from a Google ad, to stop fake clicks on our ads.

You can opt out:

• Turn off personalised Google ads in Google's Ads Settings.
• Opt out of other vendors' ad cookies at the Network Advertising Initiative opt-out page.
• Stop Google Analytics collecting your visits with the Google Analytics opt-out browser add-on.
• Block or delete cookies in your browser settings.

How long we keep it

We keep booking and payment records for at least five years, because the Australian Taxation Office requires business records to be kept that long. Google Analytics keeps detailed website data for 14 months. When we no longer need personal information, we delete it or remove anything that identifies you.

Keeping it safe

We keep your information in password-protected online systems and limit who can see it.

Seeing or correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to fix anything that is wrong. Email or call us and we will reply within 30 days. There is no charge.

Complaints

If you think we have mishandled your personal information, tell us first using the contact details above and we will respond within 30 days. If you are not happy with our answer, you can complain to the Office of the Australian Information Commissioner.

Changes to this policy

We will update this page when the way we handle information changes.